Order Information

Your Order 

100% of profit raised from products sold through the online shop goes towards our work to look after the nation’s lungs. You can find out more about the services your money is helping to fund by visiting the Asthma UK or British Lung Foundation websites. 

Stock availability 

Sometimes items sell out due to popular demand. In these instances, we will endeavour to replenish stocks but this is not always possible. If you have placed an order for an item that is no longer available, our Customer Services team will get in touch with you to offer you an alternative item or a refund.  

Order processing 

We’ll send you an email to confirm that your order has been placed. Orders are usually processed within 48 hours of being received, and posted shortly afterwards. We’ll email you to let you know that your order has been sent out to you. Whilst you should normally receive your order within a week, please do allow up to 10 days. 

We won’t take any payment from your debit or credit card until we have sent your order for delivery. 

Amending your order 

If you’d like to amend your order, please contact us on 03000 030 555 and select option 2 and our friendly Supporter Care team will be happy to help you. 

Cancelling your order 

If you’d like to cancel your order, please contact us on 03000 030 555 and select option 2 and our friendly Supporter Care team will be happy to help you. 

Problems with your order 

If you haven’t received your order within 10 days of it being dispatched, please contact our Supporter Care Team on 03000 030 555 and select option 2 or alternatively email info@auk-blf.org.uk. 
Similarly, if you receive an incorrect or damaged item, please contact our Supporter Care team within 14 days. We will offer you a replacement item or a full refund, as per our returns policy.